Order status · Asked, not clicked

Track your order

This site has no tracking box, and an empty field that answers nothing would be worse than admitting it. A parcel here is followed by its ticket number, by the tracking details our call centre gives you, and failing that by asking a person.

What happens, in order

Ticket loggedAt once
Once the ticket goes through, the page in front of you carries a number: ODN- and a run of digits. That is the handle the desk pulls your order up by. Copy it somewhere safe, because this site has no account to sign back into, and no email goes out unless you left an address.
Someone rings youUsually 1 working day
Our call centre rings the number on the ticket and goes through what you bought, where it is going and what the courier will be collecting. Until that conversation happens, nothing leaves the shelf. A phone that has not rung yet means an order waiting its turn, not an order gone astray.
Picked, checked, handed over1–2 working days
After the call the order is picked off the shelf, checked against the ticket, boxed and given to the courier network that covers your country.
On the road3–7 working days
The same in every country we deliver to; the details are on the Delivery sheet. The tracking details come from us: our call centre, the one that confirmed your order, gives them to you on that call, or whenever you ask. It is the courier’s own page that shows the journey. Some routes have no consumer-facing tracking; on those you are told the dispatch date.
At your doorOne attempt, then a retry
You pay the courier in cash and the job is done. Nobody home? The courier leaves a card or gets in touch to arrange another attempt — the detail is in Delivery, section 7.

Ask us to trace it

Write to desk@outletden.com with the four things below, or use the contact desk form and pick the topic about an order. We put the question to the courier and come back with what they tell us. The desk answers within 2 working days, and is staffed Monday to Sunday, 08:00 to 20:00 Central European Time.

Ticket number: ODN- and its digits, off the confirmation page
Name: Exactly as it was written on the order
Where it is going: Town and postcode are enough
Phone: The number we rang to confirm

When to ask

Once the door-to-door estimate has run out, or as soon as the courier’s page says something you did not expect. Earlier than that and the honest answer is usually “it is moving”.

Three things worth knowing

A link we did not send is not ours: We never ask for payment before the parcel arrives, and we never send a link to settle a delivery fee. You pay cash at the door and nothing else — see Payment methods. A message that asks for card details is not from us.
Lost the ticket number?: It is not a problem. The name and phone number used on the order will find it, and the desk can read the ticket back to you.
Changed your mind while it travels: Let it arrive, then use the 14-day right of withdrawal: it starts the day the parcel is in your hands. Right of withdrawal has the steps.