The desk · Staffed by people
Contact desk
One desk, no chatbot, no ticket maze. Write, ring or post a letter. Quote your ticket number and the answer comes faster.
How to reach us
- desk@outletden.comAnswered within 2 working days.
- Data requests
- privacy@outletden.comAccess, correction, deletion. Answered within 30 days.
- Phone
- to be confirmedDuring desk hours. Calls are charged at your operator’s normal rate.
- Desk hours
- Monday to Sunday, 08:00 to 20:00 Central European Time
- Post
- WHATECH MOBILE CO., LIMITED
Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong KongLetters only. No showroom, no counter, and returns go to a different address. - Language
- The desk writes and speaks English.The order confirmation call is separate and is held in your language where possible.
- Have ready
- Your ticket number (ODN- and digits)It is on the page you saw after ordering. Without it, the name and phone number from the order will do.
Who you are writing to
The desk belongs to the seller, WHATECH MOBILE CO., LIMITED, the same company that runs the adverts for this site. There is nobody else to write to: its full details are on the Company details sheet.
Write to the desk
The form goes straight into the desk’s queue. We reply by email within 2 working days, so check the address before you send.
Before you write
A parcel that has not arrived yet, a call that has not come, a box going back: the answers we give most often are written out on one page, with the numbers in them. Read that first and you may not need us at all — and if you still do, the desk is above.