Terms of sale

The seller is WHATECH MOBILE CO., LIMITED, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. It trades on this site under the name OutletDen. “We” and “us” in these terms mean the seller. Full details are on the Company details sheet.

When you buy from this website, you buy from WHATECH MOBILE CO., LIMITED. We buy the goods ourselves and own the stock: we sell them, confirm your order by phone from our own call centre, send it out, collect the payment on delivery, and deal with returns and the warranty. We built this website and run it, and we run the advertising and the Google Ads campaigns that brought you here, from accounts in our own name. Every right you have under these terms is a right against us.

These terms apply to every order placed on this site. We sell to consumers: people aged 18 or over buying for purposes outside their trade or profession, with a delivery address in Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Spain, Portugal, Lithuania and Latvia. An order for an address elsewhere in the EU is accepted only if we confirm on the call that we can deliver there.

We may decline orders that are plainly placed for resale, and orders to addresses from which parcels have repeatedly been sent back unopened.

By placing an order you confirm that the details you give are your own and are correct, and that you can be reached on the phone number you enter.

All goods are new. Each product page gives the main characteristics of the item: what it is, its key specifications and what is in the box. Photographs show the item as faithfully as a screen allows; colours can differ slightly between screens.

Every item carries a stock code (OD- followed by digits). Quote it, or your ticket number, when you write to us.

An item shown as out of stock cannot be ordered. If an item runs out after you have ordered it, we tell you on the confirmation call or by email and the order is cancelled unless you agree to wait.

The pages of this site are an invitation to order, not a binding offer. You make the offer: by filling in the order ticket, ticking the box that accepts these terms and the privacy notice, and pressing “Place order”. Before you press it, the ticket shows the item, the quantity and the sum the courier will collect, and you can correct any field.

The page that follows shows your ticket number (ODN- followed by digits). It acknowledges that your order has reached us. It is not yet our acceptance.

We accept your order, and the contract of sale is made, when we confirm the order with you on the phone. If goods are ever dispatched without a call having taken place, the contract is made when the parcel is handed to the courier. How the call works is set out in Delivery, section 4.

If we cannot reach you after several attempts over three working days, the order lapses and no contract is made. We may also decline an order, for example where the item has run out, the address cannot be served, or a price was shown wrongly by an obvious mistake. In each of these cases you owe nothing.

We keep the record of your order and these terms are always available on this page. Save or print the version in force on the day you order; its revision date is in the header.

Prices are in euro (EUR) and include VAT. We make no charge for carriage, on any order, to any of the delivery countries and whatever the order is worth, so the price of the goods is the whole of what you owe. There are no other charges.

Goods are dispatched from within the European Union. The price you see is the price you pay the courier: no customs or import charges are added on delivery.

In Poland, Czechia, Hungary and Romania, couriers collect cash in the local currency. The amount in your currency, equivalent to your euro total, is told to you on the confirmation call. If you do not agree with it, say so and the order is cancelled at no cost.

The price that applies is the one shown when you placed the order. Later price changes, up or down, do not affect it.

Payment is by cash on delivery only. You pay the full total to the courier, in cash, when the parcel is handed over. We do not take cards, bank transfers or advance payments for orders, on this site, by phone or by any other route.

Nobody acting for us will ever ask you for card details, a bank login or a payment before delivery. Treat any such request as fraud and tell us.

The goods remain our property until the courier has received the full total.

The mechanics of paying at the door, including the currency used where the country is outside the euro area, are set out on the Payment methods sheet.

Delivery countries, times and the practical details are set out on the Delivery sheet, which forms part of these terms. In short: 1–2 working days to prepare the parcel after confirmation, then 3–7 working days on the road, in every country.

Delivery times are estimates. In any case we deliver within 30 days of the day the contract is made. If we do not, you may set us a further reasonable period and, if that also passes, end the contract; where a fixed date was essential and agreed, you may end it at once.

The risk of loss or damage passes to you when you, or a person you named other than the courier, take physical possession of the goods. Until then the parcel travels at our risk.

You may refuse a parcel that arrives visibly damaged. If a parcel is refused, cannot be delivered after the courier’s attempts, or is not collected from the depot in the time the courier allows, it comes back to us and the order is cancelled. We do not charge you for it.

Ordering with no intention of accepting the parcel costs real money in carriage both ways. We may refuse future cash-on-delivery orders from a person or address that does so repeatedly.

You may withdraw from the contract within 14 days of receiving the goods, without giving a reason. We grant this right by contract to every customer, on the terms of the EU Consumer Rights Directive, wherever among our delivery countries you live.

The conditions, the way to withdraw, who pays the return postage (you, unless the goods are faulty, damaged or wrong), the refund by bank transfer and the model withdrawal form are on the Right of withdrawal sheet; faults, damage and the guarantee are on Returns and refunds. Both sheets form part of these terms.

We are liable for any lack of conformity that exists when the goods are delivered and becomes apparent within at least two years of delivery, or within the longer period that the law of your country of residence provides. Your remedies are repair or replacement and, where those fail, a price reduction or ending the contract, as described in Returns and refunds, section 8.

We give no commercial guarantee of our own beyond the legal one. If a manufacturer’s guarantee card is in the box, it applies in addition and on its own terms.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for defective products under product liability law, or for any right the law gives you as a consumer that cannot be limited by contract.

Subject to that, we are responsible for loss or damage that is a foreseeable result of our breaking the contract or failing to use reasonable care. We are not responsible for loss that was not foreseeable when the contract was made, or for business losses such as lost profit or interrupted work: we sell for private use.

Use the goods as their instructions say. Power tools, heat tools and chargers in particular must be used with the protective equipment and precautions set out in the manual. We are not liable for damage caused by use against the instructions.

We are not in breach where performance is delayed or prevented by events beyond our reasonable control, such as extreme weather, strikes, road or border closures, or failures of public networks. We tell you as soon as we can and resume when the event ends. If the delay exceeds 30 days, either of us may cancel the order, and with cash on delivery there is nothing for you to reclaim.

We use the details you give us to confirm, deliver and look after your order, as set out in the Privacy notice. The entries the site stores in your browser are listed on the Cookies and storage sheet.

If something has gone wrong, write to desk@outletden.com or use the contact desk form, with your ticket number. We acknowledge complaints within two working days and aim to settle them within 14 days.

If we cannot settle it between us, you may turn to the consumer protection authority or a recognised consumer dispute body in the country where you live. We are not obliged to take part in a dispute resolution procedure before such a body, and will tell you in each case whether we agree to. Your right to go to court is never affected.

These terms and every contract made under them are governed by the law of Hong Kong.

That choice does not deprive you of the protection of the mandatory consumer law of the country where you habitually live. Where that law is more favourable to you than the law of Hong Kong, you may rely on it.

You may bring proceedings against us in the courts of the country where you live or in the courts of Hong Kong. We will bring proceedings against a consumer only in the courts of the country where that consumer lives.

The contract is concluded in English. The confirmation call may be held in your language for your convenience; if the two ever differ, what was agreed with you on the call about item, quantity, address and total prevails over a typing error on the ticket.

We may revise these terms. The version that applies to your order is the one published here on the day you placed it. A revision never changes an order already placed.

If a court finds part of these terms invalid, the rest continues to apply. If we do not insist at once on something these terms entitle us to, we may still do so later. The contract is between you and us.